Do you know the difference between Search Engine Optimisation (SEO) and Search Engine Marketing (SEM)?
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Customer retention and relationship management
Do you have a retention strategy in place? Find out why retaining customers is a lot more cost effective than acquiring new ones.
Who's Who in the Zoo? Discover Your Personality Type
Understanding personality types can be fundamental in maintaining a healthy and productive work space environment. Who are you, really?
How NOT to set up your auto-responder email
You won't believe the auto-responder we've just seen! Read more about this blunder and how to avoid a flooded inbox with super urgent issues to deal with.
Why use Rich Content Like Video in Social Media?
Facebook has been slashing organic reach for years. Read how to remain in the news feed of your target market and how to obtain a highly engaged audience.
12 Steps to Handling an Angry Customer
Smile! Handling grumpy people is never fun, but there are a few things that can help when confronted by not so happy campers.